FAQs

BRAND

What is the ethos behind BTH?

BTH is dedicated to providing something for everyone. Therefore we strive to be diverse with designs so they can be interpreted by different people to reflect their own style. This means there are numerous collections which aim to cater everyone's desires and all occasions. Have a browse, and we're sure you will find something to suit your style!

What is BTH doing to be environmentally conscious?

BTH is environmentally conscious, using paper bags for packaging and reusing the packaging sent to us when we purchase materials (for example bubble wrap). We also up-cycle other unique pieces of of jewellery and waste fabrics from other designers to reduce the amount of waste and close the gap between redundant and new products. We are committed to increasing the amount of recycled materials we use.

When was BTH established?

January 2018

CONTACT/SOCIAL

How can I contact BTH?

We are contactable on Instagram, DEPOP or via email – biggerthehoop@hotmail.com

How do I subscribe to BTH newsletter?

You can subscribe down bellow ↓ annnnd as an extra treat you will get 10% off your first order when subscribing!!!

Do you do wholesale?

Yes, for wholesale information please email us!

How can I become a promoter for BTH?

If you love our products and you’re quirky, with an eye for taking good shots we would LOVE to hear from you! So, if you would like to be a promoter for us please feel free to message us on @biggerthehoop_ or send us an email biggerthehoop@hotmail.com

How can i be featured on BTH instagram?

TAG!!! The more photos you tag the more chance of being featured! Get creative – flaunt your hoops!! We LOVE to see you all over the world wearing your BTH earrings!

Are you interested in collaborations?

YES!! 100% we are very keen to collaborate so if you think your brand would work well with ours please get in contact!!

POSTAGE

How long does postage take?

Standard - 2nd class postage takes 3-5 working days!

1st class postage usually takes 1-2 working days! If there is a delay on postage due to holidays – an appropriate banner will be displayed before purchase.

Do I receive a tracking number with my purchase?

No – all items are posted WITHOUT TRACKING! If you would like a tracking number please let us know before or immediately after postage!

Do you ship worldwide?

Yes we do! Shipping will be automatically added at checkout!

PRODUCT INFO

What are BTH ‘HOT HOOPS’?

Each month a different pair of earrings are chosen to be our 'HOT HOOPS'! This means, the selected hoops have a 10% discount for the ENTIRE month! To find out which hoops have been chosen watch out on Instagram and subscribe to our newsletter bellow!

What metal are the hoops made from? / What materials does BTH use?

All hoops are silver (or gold plated) over an alloy that is lead and nickel free! Other examples of materials used: Seed beads, pom-poms, sequins, fluff, marabou, semi-precious stones, gemstones and other random beads!

Who makes the products/ where are my earrings made?

All earrings are made by one person in the UK!

Can I shower/swim in the hoops?

Yes you can – however we would not recommend doing this everyday as the plating can damage! Also it depends on the hoops – you wouldn’t want to get your fluffies damaged!!!

Does BTH offer gift wrapping?

Yes we do – cute little gift bags and a customised note can be added at your request! Please just send us an email at the time of ordering explaining that you want the gift wrapping with the message you would like! This is just £1.50 extra – transferable to paypal!

Do you take custom orders?

Yes!! There is the option for a few custom order hoops under our shop section! But also, BTH is happy to take completely new custom orders! Just pop us an email (biggerthehoop@hotmail.com) or find us on instagram! Have a think – any bead, pompom, fluff design you want (PLUS everything else of course!).

What is the raffle ticket I received for?

Raffle tickets are given free with every order - therefore you are automatically entered into our raffle! A Raffle is drawn every 100 sales - on Instagram - watch out to see if you have won! (Check highlights if you missed the draw). Winners receive 1 free pair of earrings of their choice - DM to claim your prize!

Can I buy gift vouchers for BTH?

We have the option for gift vouchers – via a discount code! The desired amount can be requested (via any form of contact) and an individual code will be given to you to tell your friend/loved one!

What payment methods do you accept?

Paypal - if other payment method is required please email us!

RETURN POLICIES

What is BTH returns policy?

We do not accept returns for hygiene reasons! However, if you are unhappy with your purchases please let us know via email – quoting your order number in the subject line!

What do I do if my earrings are damaged in the post?

In the unlikely event that your earrings have arrived damaged then please contact us within 2 days of receiving the item with a photo of the damage as proof! Once we have spoken and everything is clarified we will send a replacement free of charge!